Terms & conditions

By placing an order on our website, you accept the terms and conditions set out on this page.

PLEASE NOTE: DUE TO THE CURRENT COVID-19 PANDEMIC, WE ONLY HAVE A LIMITED NUMBER OF DELIVERY AND COLLECTION SLOTS ON A FIRST COME, FIRST SERVE BASIS. WE ARE WORKING HARD TO GET TO OUR CUSTOMERS AS QUICKLY AS POSSIBLE.

General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By confirming your order on the website, you accept these terms and conditions.

Delivery times

We can only offer delivery to a select list of locations within a radius of our shop. We regret that we’re unable to deliver further afield at this time and we’re working to expand this moving forwards. We will strive to achieve the delivery times below. (You can choose a later delivery day when placing your order if you prefer). We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order.

2-day delivery service.

Presently we’re operating with a limited number of delivery slots and we’re currently offering delivery slots on our Checkout page. Please view the details on our Delivery page for more information.

Delivery Arrangements

All orders are dispatched using our own road delivery service. This ensures that goods are maintained in perfect condition during transit. When placing your order, it is important that someone should be at home to take delivery; if no one is available to receive the package in the agreed time slot the package will be returned to the shop.  We are unable to redeliver any packages, it is your responsibility to collect from the shop.  The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or it is returned to the shop. Jamie’s cannot accept any responsibility for your order whatsoever if no one is at home at the time of delivery and your package is returned to the depot.

Acceptable Weight Variation

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

Unfulfilled Orders

Because of the seasonal nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order is for one specific joint or meat item, we will let you know as quickly as possible, within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid. If your order is a large selection of items, we reserve the right to substitute meat of equal or superior quality and value and of the same type.

Acceptable product substitution

When you place your order, it will be for a selection of meat or a package such as a half lamb, at a specified price. Because orders are individually prepared, it can be expected that there may be some variation in stocking some items and it is impractical for us to contact you to regarding this.

Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by our Managing Director Jamie, who undertakes to resolve all complaints to your satisfaction within 7 days. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

Non-Delivery Claims

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation. Should your order not be delivered within one working day of the date given in the website acknowledgement, you will be entitled to a full and immediate refund.

Cancellation

We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed.

Data Protection

All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission.

Refunds

We regret that due to the majority of items being fresh produce, we will not issue refunds for any item’s deemed delivered unless an item is missing.

Returns

We regret that due to most items being fresh produce, we will not accept the return of any of these items deemed delivered.